Citi Off Campus Hiring Fresher For Ops Sup Analyst 2

What is an Ops Sup Analyst 2?

The Ops Sup Analyst 2 is responsible for providing operational support services. This includes documentation maintenance, account management, and records storage and retrieval. The position requires close coordination with the Operations - Core Team and serves as a liaison between operations staff, relationship managers, project managers, custodians, and clients.

Key Responsibilities of an Ops Sup Analyst 2

• Updating help content used by Knowledge Hub end users to assist clients efficiently.
• Executing assigned tasks, including annual review certifications and change requests.
• Acting as a liaison between business units by asking relevant questions and following up on pending items.
• Conducting needs assessments and updating or developing content solutions based on business requirements.
• Researching and resolving inquiries related to business policies and operational gaps.
• Monitoring the progression of assignments to ensure timely completion.
• Maintaining consistent application of team process controls.
• Providing excellent client service while fulfilling client requirements.
• Adhering to company policies, regulatory requirements, and ethical business practices.

Qualifications and Skills Required

Education

A Bachelor’s degree or equivalent work experience is required.

Experience

0-2 years of relevant experience in operations support or a related field.

Technical Skills

• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Strong organizational and time-management skills.

Soft Skills

• Ability to work under pressure and meet deadlines.
• Detail-oriented with strong problem-solving abilities.
• Effective written and verbal communication skills.
• Self-motivated and capable of working independently or within a team.

Why Choose a Career as an Ops Sup Analyst 2?

Working as an Ops Sup Analyst 2 provides an opportunity to develop essential operational skills and gain exposure to a corporate work environment. This role offers:

• A structured career path with opportunities for growth.
• Hands-on experience in operations support and process management.
• The ability to develop key problem-solving and decision-making skills.
• Interaction with multiple departments, enhancing communication and teamwork abilities.

Final Thoughts

If you are looking to start or advance your career in operations support, the Ops Sup Analyst 2 role is a great opportunity. With strong analytical skills, attention to detail, and a proactive mindset, you can succeed in this position and contribute to a company’s operational efficiency.

Looking for more job opportunities in this field? Check out Citi’s job portal to explore openings and start your journey today!